The practice has an appointment system in order for you to see a Doctor or Nurse.
Consultations will normally commence on time but we will inform you if your appointment is unavoidably delayed.
In the event of an emergency we will endeavour to offer you an appointment on the same day of your request.
A routine appointment will normally be offered within 48 hours, provided the Doctor is not absent.
You can book appointments:
- in advance
- online (you will need an online account, please speak to our reception staff)
- at reception
- over the phone
We also provide routine and emergency telephone appointments. They would be most suitable when you need to speak to us but do not necessary need to be see a doctor face-to-face, for example to discuss blood test or other investigation results, sick notes, some queries on your medications etc.
Please telephone the surgery and speak to a receptionist, leaving a contact number and nature of the problem, your GP will return your call – most probably after their surgery unless it’s an emergency. If you need to speak to our Practice Nurse, please telephone the surgery.
Be On Time / Cancelling Appointments
Please arrive promptly for your appointment. If you are not able to make your appointment, please cancel as soon as possible to enable others to benefit.
If you are more than 10min late then your appointment will be cancelled and you will be asked to book another appointment. Help us to Help you.
If you wish us to use SMS facility to remind you about your appointments, test results or any other any communications then please ask at reception. Please remember to inform us if you change your mobile number.
We understand that some patients may not be able to come in office hours, therefore we also run Extended Hours Clinic on Tuesday 18:30-19:30. Please note these are pre-booked and not for URGENT appointments.
The Surgery will be closed every 3rd Wednesday afternoon of the month from 1pm to 6.30pm to attend training organised by the Leicester City CCG. If you require medical attention during this closure period please contact The Willows on 01162202578.
In an extreme emergency please dial 999 for an ambulance.
After 6:30pm please call 111
Healthcare Hubs-Extended Hours
You can now get an appointment with a GP during evening , weekends and bank holidays at one of 3 healthcare HUBS in the city just as you would with your own GP Practice.
Westcotes Healthcare HUB is now open 08:00 to 20:00 7 days a week.
Brandon Street and Saffron HUBS :
Opening times: Weekdays 18:30 to 22:00 Weekends and bank holidays 12:00 to 20:00
Call 0116 3660560 or NHS 111 for an appointment.